Refund policy

At Livewire Surplus, customer satisfaction is our priority. Please carefully review our return and refund policy below:

We accept returns and issue refunds only under the following circumstances:

Defective Items: If the item you received does not work as intended.
Undisclosed Damage: If the item has damage that was not disclosed in the product description at the time of purchase.

To qualify for a return, the following conditions must be met:

The item must be returned in its original condition, including all parts, accessories, and packaging.
Proof of purchase (e.g., receipt or order confirmation) must be provided.
You must contact us within 14 days of receiving the item to request a return.

Items that are not defective or damaged as described above.
Damage caused by misuse, improper handling, or failure to follow usage instructions.
Any damage or defect disclosed in the product description at the time of purchase.

Contact Us: Email us at livewiresurplus@gmail.com or call us at 770-546-4122 within 14 days of receiving the item to initiate the return process.
Provide Details: Include your order number, a description of the issue, and photos of the defect or damage (if applicable).
Return Authorization: If your return is approved, we will provide instructions on how to return the item.
Shipping: The customer is responsible for return shipping costs unless the return is due to an error on our part.

Once we receive the returned item, we will inspect it to verify the issue.
If the item meets the conditions for a refund, we will process the refund to your original payment method within 5 business days.
Refunds will not include any shipping costs unless the return is due to our error.

If you have any questions about this policy or need further assistance, please contact us at:

Thank you for shopping with us!